it is unfair, but there is a solution

After a few phone calls on Monday evening, T-Mobile agreed to providing me the unlock code for my mobile phone. The only condition is that the sales person in the store has to sign a paper in which he admits a mistake in the consultation. I was wondering, if someone would ever do so. But surprise, yesterday I got the signature of him under a text saying he did the mistake.
So, my anger and irritatio because of such a way of doing business disappeared. One side not, against the public and especially the media opinion, I think T-Mobile's customer service by phone is the best one I ever experienced.
Thank you guys, at the call center for being patient and problem solving oriented.

is T-Mobile cheating its contract customers?

Think about the following when you ever get a new t-mobile contract in Germany with a subsidized phone. It is SIM-locked. I discovered that today, when I was trying to exchange my SIM cards. A few weeks ago I subscribed to a 24 month T-Mobile contract with a flatrate and son. The contract seemed to be the cheapest for me. When I was in the store I thought about a new mobile phone, in addition to my Nokia 3230, which I am using in daily life because of the open OS. So I wanted to use the new one, a Samsung Z400 for fun. I am not really happy with it and the functionality is not that good, I want to resell it or give to a good friend. My problem is now, that I was not told the fact of the SIMlock in advance nor is this written somewhere in the contract, any avertisment or any information flyer or brochure. I would have taken the contract probably anyway, but I would have not taken any phone. I understand that I am not getting a subsidized phone with any pre-paid contract or that I have to pay for the phone, but I really think, that I should be told the fact of the SIMlock in advance in the store or in the documents. Thanks to T-Mobile for fucking up my sunday evening. Lets see and wait what the complaint departement will tell me tomorrow. Oh, btw. they are not working on Sundays :-)

Free Hugs - life is great

It is just wonderful to watch this movie. Simply inspiring. Juan Mann's idea of free huging is wonderful. take a look at the official website and watch the movie on youtube.
It reminds of a very good friend I worked with, she always said an honest hug makes life so much better. And the song All the same from the sick puppies underlines the emotion and feelings of this clip.